Sorry, even though I didn't experience it, poor customer service is one of my hot buttons.

 

it's all good bro, it's change from the IG drama that goes on

 

IG drama......is that a new Corny sitcom.

Tremor are you sure about the WER, I could've sworn I read there was a difference between the two besides just personal preferances.....but then again I did read it on a Forum.

 

hey anyone else see bugs crawling. noet to self, don't buy from moondog anymore!!

 

I'm sure there are two sides to the story, but the part that matters to me is the part you both agree on. Irefuse to phurchase from businesses that do not allow their people to make decisions and take care of customers. Having a customer swearing at you on the phone is not ok, I agree. But your "stick to it no matter what" because it is a "policy" is also foolish and unhelpful just like swearing.

It's your business to run. It's also my choice tochooseyour business the next time I need something.

 

Thank god, it's not just me!!! Thought it was riding withdrawls again! [8D]

 

Yes there are policies, and for a reason, but there is also the case by case basis. If I followed all policies 100%, I wouldn't want to count the customers that I would loose. But if I go a little out of the way for someone, I have a customer for life and just think if they even recomend 1 person to my store, it's a win, win deal. And I am a General Manager of a retail store.

 

this guy was asking you to do him a $16 favor and your companywouldn't do it. i think you lost outonmore than $16. that "if i do it for you i have to do it for everyone" excuse ischildish. how the hell is everyone else going to know that you bent therules for this guy?i can understand that a company wants to protect itself by having certain policies in place butthey shouldn't be etched in stone. you want repeat customers. show a guy a little consideration and he'll callyoubefore he calls another company next time he needs another part.

motorcyclist break stuff all the time sowe have to buy and REBUY parts all the time. if you had showed this guy a little consideration youMIGHT have gotten a repeatcustomer. now you have nothing. out of fear of losing the $16 you lostthe $16... get it????

 

Bugs....what bugs You guys havn't been out in dem cow fields have ya.

 

I am going to try and stay neutral here.

To the manager at Monkeybutt Ent. Jeff, I understand and even support your policy on protecting the customers credit by shipping to thier home address.

I also agree that it sucks that we live in a world where so many people are trying to take advantage of nice guys and people who don't think it will happen to them.

I order on a daily basis all kinds of maintenance items with my company credit card, and for 8 years I have never had even oneproblem. One of the things in place to help protect both the customer and the business they frequent, is to ask for the 3 digit number on the back of the card. That number I'm sure I don't have to tell you is just another security step. It tells the business that at least you have the card in your hand and are not just reading off a stolen list of numbers.

Frankly I'm glad we have all of these things in place, but perhaps this could have been avoided if credit card companies would allow 2 or 3 different addresses to be used for each account, set up in advance. I really don't know what to say.[&:]

Interestingly, a couple of months ago I was 200 miles from home and wanted to buy a set of Motorola radios for work, but I didn't have my work credit card with me, so I asked the Sportsmen's Warehouse if I could call my wife and get the credit card information from her over the phone, and they said sure. While I was happy about being able to do that, in my mind I was a little worried about how easy it was to do. Oh well I guess there is no perfect system, but I think there must have been a way to verify that Rod was who he said he was. Hopefully something will be learned from this process, and I'm sure if I was a business owner I would be looking into all the ways that I could help the customer out while not compromising thier credit and identity.