Did they not send you a set up sheet with various shim settings for weight and riding style?

 

Beer is always the answer, i dont remember what the question was though

 

Nope, no reference sheet. From what I can see, Moto Pro does, Race Tech doesn't. Everything is digital anymore; paperless. If there is a sheet out there, it would help greatly.

 

OK Race Tech support sucks. International calls made to their office, 8. Calls back, 0. Emails sent, 3. Emails responded to, 0. 4 days of waiting. I don't expect they'll respond this week, if at all. Does anyone know how many shims to use for the low speed compression and the high speed? Is it the same number?

 

Is Motopro a good alternative RaceTech? Reading about the lack of customer service you're getting from RaceTech is a bit of a turn off. I'm planning to do some mods later this year and suspension is high on the list.

 

I don't know, to be honest. Right now, another business day has come to an end and no response back from RT. At one point, I managed to get a hold of Louie, the tech support, he tells me he has to consult his mechanic to get me a setup recommendation and he'll call me right back. That was at 10am. I suppose RT would have been a great experience, had I not needed them post-sale. It's easy for them if you don't have questions.

 

Ask for your money back and see if that gets results. Tell them you will go elsewhere.

 

I know that this does not really answer your questions, but on their site, they have this pdf. http://racetech.com/download/IP%20FMGV%203420.pdf

I am honestly surprised that you are having such bad customer relations with Race Tech. Sorry to hear this. I had good results with them on a few of my projects and always recommended them.

True, there is always that path to take as well

 

I finally got through to RT by refusing to hang up until getting an answer I was told they would absolutely email me by the end of the day, which they did not. After 20 minutes on hold, I get a single stage stack set-up (for the street) after I told them 3 day prior I was riding the bike off-road in roots, sand, rocks and whoops (because they asked). I could tell the guy was blowing me off. He tells me the set-up, which is the most generic one he could find. I tell him that that's a street set-up and he says that's what the mechanic recommends.... So that's it. That's what I get, like it or not.

 

Bad customer service. Keep calling until you speak with someone in charge, upper management/owner. Let them know in a calm, even tone, that you chose to give them your money and expect a reasonable amount of after sale support. Explain you situation, how you missed your chance to print the setup document, your subsequent efforts to get another copy sent to you, and the lack of help offered by their employees. You might even need to write a letter addressed to the owner or CEO, but I urge you not to give up. Don't let them off the hook! They have your money, now they need to earn it.